Transcription services in the legal profession

As clients continue to push for more for less in shorter time frames, courts are continuing to struggle with inadequate resourcing as firms fight to keep pace with the changes in the market.

The importance of being able to produce documents accurately, quickly and cost effectively has never been more important.

Increasingly, law firms, government departments and courts are using transcription services to help them with their workload, particularly in the face of record low rates of unemployment across Australia. Employers are struggling to find and retain adequate and skilled staff for their business needs.

With a multitude of potential outsource providers operating in the market, transcription service users need to be savvy with their choice of vendor. The market-leading providers use secure, AI-driven, digital voice and video capture technology and transcription services, which are supplemented by court-trained monitors and transcriptionists who are highly skilled in producing accurate records for their valued customers. This combination of technology and skilled labour can produce high-quality monitoring and transcription services in a precise, prompt, confidential and cost-effective manner.

Many systems can now quickly convert audio files into text, which provides the author with access to interviews, testimonies, recorded calls and dictations in a timely and efficient manner. There are options for mobile, single and multi-speaker environments to enable the applications to be used in a huge variety of environments, whether it be in transit, out in the field, private offices, meeting rooms or the courthouse. Once those audio files are captured, they can be submitted directly via secure platforms to AI-powered applications for their first draft in any manner of prescribed formats. 

The more sophisticated solutions enable professionals to split lengthy, multichannel recordings into segments to be distributed to multiple typists and then seamlessly reintegrate it into complete, accurate documents. These solutions create significant time and cost efficiencies, including the delivery of text on the same day the audio is recorded, or the day audio is submitted for transcription. This is a process that most firms currently struggle to achieve effectively and efficiently. 

These first drafts can often be returned to the author in very short timeframes, enabling them to continue with the work with very little delay or disruption. Alternatively, documents can be reviewed and tailored even further before they are returned to the lawyer, either by the vendor’s in-house expert transcriptionists or the law firm’s typing resources. Both approaches create an outcome whereby a highly accurate document is ready for final review in a very short timeframe, and in an extremely cost-effective manner.  

Even if a firm has a traditional in-house word processing team, a transcription workflow management platform can provide a robust, comprehensive transcription solution. No matter the size or volume of a firm’s transcription requirements, a modern transcription workflow management solution can have recordings transcribed into comprehensive, formatted documents – quickly, more accurately, securely and economically than is possible with traditional in-house tools and processes.  

When looking for a provider, firms should seek out those with a deep understanding of the legal profession and court operations. The most experienced service providers are providing tens of thousands of hours of monitoring services and the production of millions of transcription words every year.

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