The Public Trustee of Queensland has responded to a report from the Public Advocate alleging mishandling of client money.
The Public Trustee’s statement, released yesterday, says that after serving Queenslanders for more than 104 years, it has continued to strive to provide services that are “customer-centric, socially and financially responsible” and meet the needs of client.
“First and foremost, we apologise to our affected customers, staff and delivery partners that may not have received the level of service expected,” the statement said. “It is clear that we need to be more transparent with our fees and charges, and better support our customers and staff.”
Acting Public Trustee and CEO Samay Zhouand welcomed the report and thanked Public Advocate Mary Burgess for her efforts in completing the review and her engagement with the Public Trustee throughout the process.
“I want to express my thanks to Mary, the Public Advocate, for providing this report and confirming the current direction of the Public Trustee,” Mr Zhouand said.
Read the full statement.