Former judge to chair new complaints board

Former District Court judge Michael Forde has been appointed to oversee complaints management reform in Queensland and chair a new Complaints Oversight Board.

The appointment follows a recommendation by Professor Peter Coaldrake’s Let the sunshine in report to establish a complaints clearinghouse.

Admitted as a barrister in 1974, he served at the Bar of Queensland for 20 years. He was appointed to the District Court in 1995 where he served 14 years before retiring from the bench in 2009.

The new Complaints Oversights Board will also include members from agencies involved in complaints management such as the Queensland Ombudsman, the CCC and the Information Commissioner.

“This work is important and will give Queenslanders greater confidence in how complaints are managed across government,” Mr Forde said.

“I am invested in addressing the current complexity and energised about finding ways to remove confusion and create an easier, transparent and customer centric approach to complaints for all Queenslanders.”

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