QCase going live for Magistrates Courts

The recent technical issue affecting QCase has been rectified and it is going live at Brisbane Magistrates Courts on Monday, 8 April 2024.

The new, digital, civil case management system has a staged rollout with Beenleigh, Cairns, Coolangatta, Ipswich, Longreach, Mackay, Rockhampton, Townsville, Beaudesert, Caboolture, Cleveland, Maroochydore, Mount Isa, Pine Rivers, Southport, Toowoomba going live next as part of stage three.

Beenleigh, which was previously included in stage two, is being deferred to stage three. QCase was rolled out to the Queensland Civil and Administrative Tribunal Brisbane last year.

All other locations will be rolled out in stage four in the first half of 2024 and updates will be provided as they are approved by the implementation governance board.

Before each rollout there will be a weekend outage while the system configuration is updated, and during this time lodgement and access to documents in the portal will also be interrupted.

Security measures within the portal restrict access to case information to parties and their individual nominated representatives. QCase allows legal firms and other organisations to manage their own users and cases using the Case Management option, when registered as an Administrator.


For more information about Firm Administration and steps on how to register a firm, have users added to the firm, and assign users to cases, refer to the QCase Firm Administration Guide as a step-by-step tool. There will also be information available on the QCase page on the Courts website.

Electronic lodgement in Magistrates Courts will be a new opportunity for users and QCase portal registration activity is expected to be high in the first days.

If there is any difficulty in successfully accessing and using QCase, there are many self-help support options including a comprehensive demonstration video, an in-system help tool, and Frequently Asked Questions. For persistent issues or suspected technical problems, contact the registry.

When QCase goes on line, existing matters that were managed as paper files will also incrementally transition into QCase. Case information regarding current matters will be available to access via the portal from the go-live date, however paper files will be digitised and uploaded in priority order, beginning with those matters that are listed for a hearing in the short term.

If a replacement copy of a document is required for an existing case, contact the registry for assistance. All new documents for a case produced after the go-live date will be accessible on demand via QCase, and it is recommended to use this function to retrieve sealed copies of documents.

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